- “Harmony” takes the necessary measures to protect against unauthorized access to your personally identifiable information. When we collect data through the site, we store it on a database within a secure electronic server and we use firewall systems on our servers. When we collect payment card details electronically, we protect them by using encryption, making it difficult for any hacker to decrypt your information since we cannot guarantee 100 percent protection.
• We place direct physical, electronic and procedural safeguards on the process of collecting, storing and disclosing your information. Our security procedures require that we sometimes ask you to prove your identity before we disclose your personal information to you. It is your responsibility to protect your password and your computer from any unauthorized use.
• By sharing Harmony’s Privacy Policy, we hope to help you understand how information can create new opportunities for you, our customers, and to reassure you that we respect customer requests to restrict and protect personal information. • We use your personal data to provide you with the information, products and services that you request or purchase from us and to communicate with you regarding those products and services. We may also use your personal data to provide customer service and measure the satisfaction of our customers. • If you are concerned about your data, you have the right to request access to personal data that we hold about you or that you have previously transferred to us. You have the right to ask us to correct any errors in your personal data, and this is done free of charge. You also have the right to ask us at any time to stop using your personal data for direct marketing purposes.
Guarantee:
1- This product is designed and manufactured with skilled details and production techniques, and we hereby guarantee our product for a period of 5 years, which starts from the date of delivery, against all manufacturing defects and materials for all interior furniture pieces.
2- Warranty for a period of one year from the date of receipt against manufacturing defects for external products (outdoor).
- This warranty does not apply to the following:
- Products that have been damaged as a result of use and/or storage in irregular or harsh environmental conditions or the use of cleaning materials not recommended by the manufacturer.
- Products that have been modified or not installed by our team
- Natural materials such as marble, granite, natural wood, etc. are natural materials, and therefore they will be subject to changes
In color, grain, texture and other aesthetic features, which are beyond our control in the manufacturing process. - The product may not be returned unless it is in the state of supply (factory packaging).
- Force Majeure: None of the parties to the Agreement shall be liable for any loss, damage, delay or failure to perform due to acts beyond their control, whether such acts or events are reasonably foreseeable (including acts of God, legislative provisions, judicial rulings, governmental regulatory or governmental decisions, governments, courts, governing bodies, subcontractors or any third party suppliers of goods, or services to us, economic boycott, power outages, labor unrest, etc.).
Shipping & Installation Policy:
- The shipping period is calculated starting from the date of contracting and receiving the first payment of the product.
- The duration of the delivery varies according to the nature of the product and the installation and according to the agreement when contracting.
- Shipping and installation is free of charge within Cairo and Giza, but for all other governorates of Egypt are agreed upon and determined when contracting.
- We are responsible for delivering the product to the customer’s site under conditions suitable for lifting and with wide corridors and stairs suitable for lifting to ensure the safety of the product
In the absence of these conditions, the customer must provide a special winch to lift the goods at his personal expense, and the company’s responsibility is limited only to delivering the product in the factory condition to the customer, with the possibility of the company’s contribution to providing a winch without the slightest technical or financial responsibility, whatever the circumstances. - Cash on delivery feature does not apply to the products of bedrooms, dining rooms and kitchens, 70% of the product price must be paid in advance.
- Working days are from Saturday to Thursday, and do not include weekly holidays or official holidays.
Return and Exchange Policy:
- The product may be returned or replaced within 14 days from the date of receipt of the product, provided that it is not used at all and that it is in its original condition in terms of packaging, components or attachments, with the customer bearing the shipping and packaging expenses in the case of unpacking (the value is determined by product).
- Products can be returned or replaced if they do not conform to the specifications mentioned on the site or if the product is damaged or has manufacturing defects.
- The product is not entitled to return or exchange in case of defects resulting from misuse.
- Bedrooms, dining rooms, kitchens and all products whose components are installed or custom-made products at the request of the customer are not returned and are replaced in cases of an industrial defect that cannot be treated and maintained according to the report submitted by the Quality Department, which is issued within a maximum of 7 working days from the receipt of the returned product from the customer.
- Products sold from the (Liquidation Offers) section are not entitled to be returned or exchanged.
- In the event that there is a gift on the purchase order, it must be returned with the product.
- The product is inspected by the customer before the departure of the delivery representative, receiving the product is considered an implicit acknowledgment of the approval
Refund Policy:
- The process of refunding the value of the product to the customer begins after the result of the quality inspection of the returned product and its acceptance, and the quality inspection process takes a period of time
A maximum of 7 working days from the date of receipt of the returned product by the company, after the completion of the inspection process, the customer is notified of the agreed means of communication of the inspection result. - Refunds are made in the same way as payment: cash in case of cash payment or transfer to the bank account in case of payment with visa.
- In case of cash purchase, the amount paid will be refunded within 3 working days of issuing the product inspection report.
- In case of purchase with a visa, the amount paid will be refunded within 14 working days (or according to the bank’s instructions) from the issuance of the product inspection report through bank transfer to the customer’s account.
- In case of cancellation of orders paid through various credit cards without any reason, defect or failure in the performance of the service, 3% (or according to the bank’s instructions) will be deducted from the total value of the order and the customer has no right to object to that.
- Delivery fees outside Cairo and Giza governorates are non-refundable.
